Cancellation and Change Order Info

9-hour Order Cancellation Policy

Please submit a ticket here to request order cancellation for a full refund within 9 hours from purchasing time of the same day. 

After this 9-hour window, we apologizes for not being able to admit your request since your order might have entered the processing phase.

If your request is eligible for a refund, the refund will be issued to you from 14 to  20 business days since the time frame is completely dependent on your card issuer’s procedure and policy. 

9-hour Order Adjustment Policy
If you realize you have made an error, please submit a ticket here within 9 hours from purchasing time of the same day to request for order change.

In case you found the shipping address is incorrect after the item has been shipped, kindly follow these steps: 
1/ Follow your order via the tracking link closely;
2/ Once your tracking number is active or your package arrives at the local Post Office, kindly contact them and request address changes.